FWD has announced the appointment of Crystal Chow as Senior Manager of Group Corporate Communications. Based in Hong Kong, Chow brings nearly a decade of experience to her new role, having previously served as a Director at FGS Global. Her move to FWD marks a strategic step in the company’s goal to enhance its communications efforts across the region.

Chow’s expertise in corporate communications aligns with FWD’s vision of transforming the insurance landscape. The company is committed to simplifying the insurance experience by fostering greater transparency and building trust. With a focus on eliminating unnecessary jargon and streamlining the claims process, FWD aims to make insurance more accessible and understandable for customers.

Under Chow’s leadership, FWD will continue to leverage digital technology to offer fresh, customer-centric experiences. The company’s customer-led approach seeks to provide easy-to-understand products that reflect its ambition to become a leading pan-Asian insurer. Chow’s appointment reinforces FWD’s dedication to changing the way people perceive insurance, positioning the company as a progressive force in the industry.